Helpline No.

+91-7080305305

 

Terms & Conditions

 

    1. By being allowed access to this Site (as defined below), you enter into the Site user agreement on the terms and conditions ("Terms") set out below. The Company (as defined under) reserves the right to add to or change/modify the Terms. The Company reserves the right, at its sole discretion, to make changes to any section of the Site. Due to its policy of updating and improving the Site, the Company may wish to change these Terms including those relating to the use of the Information (as defined under). You should read these Terms from time to time because such revised Terms shall be binding on you. Certain provisions of these Terms may be superseded by expressly designated legal notices or terms located on particular pages in this Site. If you access or register with the Site after the Company has published or notified you of those changes, you agree to be bound by those changes.
    2. Set out below are the Terms governing the access, use of and downloads from this website, www.wavesinternet.co.in ("Site") and includes any file or groups of files hosted on a computer and accessible by third parties through the internet by the use of any protocol used to transmit files through the internet and any collection of one or more inter-related web pages or documents which can be viewed in its entirety without leaving the applicable distinct URL when viewed by a browser program through a common URL. It is expressly understood that the term "URL" means the electronic address of any document located on the web comprising of a code or series of letters, numbers and/or symbols, which corresponds to a specific location on the web.
    3. You are advised to read the Terms carefully before accessing or registering to the Site. By accessing the Site you are agreeing to the Terms, whether or not you are a registered user. Please contact [[email protected]] if you require any clarifications.
    4. The materials on the Site are provided by kalchuri consultancy services private limited, an Indian company, having its registered office at 239/1A Civil lines Jhansi ("the Company") as a service to its users and subscribers, and may be used for informational purposes only. If you do not agree to the Terms, please do not access/ use the Site or download any materials from it. The access to this Site is at the sole discretion of the Company. Certain parts of this Site are accessible without the need for registration. You will be prompted to register when you attempt to access part of the Site which requires prior registration.
  1. Intellectual Property

 

    1. The WAVESINTERNET, KCONNECT trademark and logo may not be used without the prior written consent of WAVESINTERNET, KCONNECT and shall not be used in any manner that is likely to cause confusion or in any manner that disparages or discredits the Company, the logo or the Site.
    2. All the information displayed, transmitted or carried by the Site and its related websites including but not limited to data, images, graphics, logos, icons, directories, guides, news articles, opinion, reviews, text, photographs, images, illustrations, profiles, softwares, audio clips, video clips, trademarks, service marks and the like, e-mail, messages posted by the user in a chat room, discussion forum or otherwise (collectively "Information") are protected by copyright, trademarks and other intellectual property laws. The Information is owned by the Company, its affiliates or third party licensors. You agree to abide by all copyright notices and restrictions that are applicable to any Information and not to alter the Information in any way. You further agree not to transfer the Information to any other person and you agree that you shall do all that may be necessary to prevent any unauthorized copying of the Information.
    3. Except as expressly provided herein, the Company, its affiliates, subsidiaries and its suppliers do not grant any express or implied right to you under any intellectual property laws. Any other rights may be expressly granted to you by the Company in writing.
    4. All trademarks, brands and names used on this Site, including trademarks, brands and names of affiliates, co-subsidiary, co-branders, partners, advertisers, etc., are the property of their respective owners and the Company claims no right, title or interest to such trademarks, brand and names used on this Site.
  1. Use of Information
    1. You may download one copy of the Information hosted on the Site on a single computer for your personal, non-commercial internal use only unless specifically licensed to do otherwise by the Company in writing or as allowed by any license terms which accompany or are provided with any particular Information. This is a license, not a transfer of title, and is subject to the restrictions set out in these Terms.
    2. You may retrieve, display, print or store any part of the Information for your personal, non-commercial use only. Any other use, including reproduction, modification, distribution, transmission, re-publication, commercial exploitation, display or performance of the Information on this Site is strictly prohibited.
    3. The Information whether publicly posted or privately transmitted, is the sole responsibility of the person from whom such Information originated. Therefore, the Company is not responsible for any Information that you upload, download, post, email, transmit, exchange or otherwise receive through the Site. The Company does not control the Information posted via the Site and does not guarantee the accuracy, veracity, integrity, reliability or quality of such information.
    4. You shall not use, access or post on the Site any Information which is unlawful, immoral, illegal or malicious or in violation of any law of the place where you access the Site nor shall you use the Site for gambling, solicitation, email attacks, transmission of viruses, malicious or nuisance emailing or messaging, diffusion of immoral or pornographic material or engage in any activity which will result in breach of law or result in any offence. If you do any act or omission of the nature stated herein, the Company reserves the right to restrict or prohibit your access to the Site or to take steps to counter these or to terminate your registration and enforce all remedies available to the Company in law.
    5. Not withstanding anything mentioned in the Terms, in particular, you may not without the prior written permission from the Company:
      1. redistribute any of the Information
      2. create a database in any format by systematically downloading and storing all or any of the Information.
      3. modify the Information or use them for any commercial purpose, or any public display or performance, sale or rental.
      4. de-compile, reverse engineer or disassemble software except and only to the extent permitted by applicable law.
      5. use the Site or the services provided by the Company to:
        1. Upload, post, email, transmit or otherwise make available any content or Information that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libellous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable.
        2. Impersonate any person or entity, including, but not limited to, a Company official or representative, forum leader, guide or host.
        3. Forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted through the service.
        4. Upload, post, email, transmit or otherwise make available any content or Information that you do not have a right to make available under any law or under contractual or fiduciary relationships (such as insider information, proprietary and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements).
        5. Upload, post, email, transmit or otherwise make available any content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party; upload, post, email, transmit or otherwise make available any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation, except in those areas (such as shopping rooms) that are designated for such purpose.
        6. Upload, post, email, transmit or otherwise make available any material that contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment.
        7. Interfere with or disrupt the service or servers or networks connected to the service, or disobey any requirements, procedures, policies or regulations of networks connected to the service.
      6. You agree to indemnify and hold the Company and its subsidiaries, affiliates, subsidiaries, officers, agents, co-branders or other partners, and employees, harmless from any claim, demand, liabilities, costs, damages including attorneys' fees, made by any third party due to or arising out of the Information you submit, post, transmit or make available through the Site, or from and resulting from your connection to the Site, or resulting from your violation of these Terms, or resulting from your violation of any rights of another, all whether done negligently or otherwise.

 

  1. Discussion Forums
    1. The Site includes public areas that allow feedback to the Company and interaction with third parties ("Forums"). The Company reserves the right (which it may exercise at its full discretion without notice) to delete, or edit user input and you waive any rights, moral or otherwise that you have with regard to your input. The Company shall have the right to use any Information posted by the user for any purpose that the Company deems fit. We reserve the right to edit or remove any Information, either exchanged or posted on the public domain, without assigning any reason.
    2. The Company does not have any obligation whatsoever to monitor, approve, endorse or exercise editorial control over any information posted by users and does not therefore accept responsibility for or make any warranties in connection with such information.
    3. By submitting any Information to any Forums on this Site you are granting the Company a perpetual royalty free, non-exclusive license to reproduce, make available, distribute and sub-license your input in whole or in part and in print or electronic form or in any other form.
  1. User Undertaking
    1. Any Information or other communication you transmit or post to this Site will be considered non-confidential and non-proprietary. The Company will have no obligations with respect to such Information or communications. The Company and its designees will be free to copy, disclose, distribute, incorporate and otherwise use the Information and all data, images, sounds, text, and other things embodied therein for any and all commercial or non-commercial purposes.
    2. You are prohibited from accessing, using, posting or transmitting to or from this Site any unlawful, threatening, libellous, defamatory, obscene, pornographic, or other material that would violate any law. If you engage in any such activity the Company will have the right to restrict or prohibit you from accessing or using the Site or the services being offered by the Company.
    3. The Company may, but is not obligated to, monitor or review any sections on the Site where you transmit or communicate with each other or post Information, including but not limited to chat rooms, bulletin boards or other user forums, and the content of any such Information. We reserve the right to edit, delete, remove any Information from the Site. You waive all rights of privacy that they have in relation to any monitoring or review done by the Company as regards any Information posted by you or as regards any communication engaged in by you.
    4. The Company will have no liability related to the content of any Information posted by third parties, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise.

 

  1. Software
    1. Copyright in any software owned by the Company that is made available for download from the Site ("Software") is the property of the Company or the third party from whom the Software is licensed as the case may be. The Copyright in any other Software not owned by the Company vests with its respective owner/ proprietor. Your use of the Software is governed by the terms and conditions of any license agreement that may accompany or be included with the Software. You should not install any Software unless you agree to the terms of the respective Software license. The Company makes no representation or warranties in relation to these Software and you will have to directly deal with the respective owner of such Software.
    2. The Company shall have no liability for any Software that may be downloaded by you from the Site or for any loss or damage arising out of the use of such software and the Company will not be held liable for any loss or damage arising out of such use or access of the Software.
  1. Hyperlinks
    1. The Company may provide hyperlinks to other internet sites including of co-branders, affiliates, subsidiaries or partners. Since the Company has no control over such sites and resources, you acknowledge and agree that the Company is not responsible for the availability of such external Sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such Sites or resources. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such Site or resource.
    2. The Company reserves the right to terminate any link or linking program at any time. The Company does not endorse companies or products to which it provides web links and reserves the right to note as such on its Site. If you decide to access any of the third party sites linked to the Site, you are doing this at your own risk and choice.

 

  1. Advertisement
    1. The Company do subscribe to Google Adsense and/or other parties which delivers ads targeted to search results based on the content of our sites webpage. The ads delivered by Google Adsense and/or other parties are not controlled by the Company nor any of its affiliates. Ads delivered by Google Adsense and or other parties do not constitute nor imply endorsement of any product or service offered by the Company or any officers, employees nor of any of its affiliates.
    2. Users are recommended to make appropriate enquiries and take appropriate advice before sending any money, incurring any expense or entering into a binding commitment in relation to any advertisement on our website. The Company shall not be liable to any person for loss or damage incurred or suffered as a result of his/her accepting or offering to accept an invitation contained in any advertisement on our website.
    1. The information you provide about yourself to the Company will only be used by the Company in accordance with its Privacy Policy as set out in the Site.
    • Disclaimer
      • The Company does not make any representation or warranty regarding the accuracy, completeness, and reliability of the Information displayed, uploaded or distributed through the Site. The Company is not responsible for any loss or damage resulting from any inadvertent errors or omissions appearing on this Site and any user using information contained on the Site does so entirely at his/ her own risk.
      • The Company makes no representation and warranty that the Site is free from infection by viruses, worms or any other properties that has contaminating or destructive properties.
      • Except for the warranties expressly mentioned in these Terms, the Company excludes and disclaims all warranties, conditions or statements, whether express, implied or statutory, including, without limitation, the implied warranties of merchantibility, fitness for purpose, title and/or non - infringement. The information from or through this Site is provided on "AS IS" basis, and all warranties expressed or implied, of any kind, regarding any matter pertaining to any goods, services or channel, including without limitation, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement are disclaimed and excluded.
      • The Company will not be liable for damages without limitation including damages for loss of business projects, or loss of profit arising in contract, tort or otherwise from the use of or inability to use this Site, including but not limited to direct, indirect, incidental, special, punitive or consequential damages, from your use or inability to use the Site or any content or information or from any action taken (or refrained from being taken) as a result of using the Site or any content or Information, regardless of whether the Company has been notified of such damages. The Company does not assume any legal liability or liability or responsibility for the accuracy, completeness, or usefulness of any Information, apparatus, product, or process disclosed nor represents that its use would not infringe privately owned rights. Certain links on the Site lead to resources located on servers maintained by third parties over whom the Company has no control or connection, business or otherwise. These sites are external to the Company and by visiting these, you are outside the Site and its channels. Neither the Site nor the Company endorses in any way nor offers any judgement or warranty and accepts no responsibility or liability for the authenticity, availability of any of the goods or services or for any damage, loss or harm, direct or consequential or any violation of local or international laws that may be incurred by your visiting and transaction on these sites.
      • Reference herein to any specific commercial products, process, or service by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply its endorsement, recommendation, or favouring by the Company. The views and opinions expressed herein do not necessarily state or reflect those of the Company, and shall not be used for advertising or product endorsement purposes.
      • External web links to other sites are intended for convenience of the users without having the endorsement of the Company. Use of any logo for any company or entity outside of the Company is used for better look and for your convenience, but its use is not meant to imply an official endorsement of their product(s), services.
      • All the contents of this Site are only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. Any specific advice or replies to queries in any part of the Site is/are the personal opinion of such experts/consultants/persons and are not subscribed to by this Site.
      • Restriction of Access/ Termination
        • If you violate any of these Terms, the Company may deny you access to the Site and also disable any other user name and password associated with you. This is in addition to any other remedies available at law or equity including that of termination of the registration for the services that you avail of.
        • The Company reserves the right to suspend or terminate your access and use of this Site or registration, as the case may be, at any time, without assigning any reason whatsoever, in addition to the reasons stated in these Terms. The Company may exercise this right of termination, with or without giving notice to you. You agree that the Company shall not be liable to you or to any third party for any suspension or discontinuance of the Service.
      • Choice of law and jurisdiction
        • This Site is owned by the Company. The Company makes no representation that the Information in the Site is appropriate or available for use in places other than India. Further, you may note that access to the Site from territories where the Information is illegal is prohibited.
        • Those who choose to access this Site from places other than India do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Information in violation of Indian laws and regulations. Please ensure that you fully comply with the laws of the country from where you access the Site.
        • The laws of India shall govern any claim relating to the Information by any user without giving effect to any principles of conflicts of laws. Any waiver or amendment of any of these legal notices will be effective only if signed by the Company and the failure of the Company to exercise or enforce any of these legal notices shall not constitute a waiver of such right or provision. The Courts of Jhansi,UP, India shall have exclusive jurisdiction in relation to any dispute regarding the use or access of the Site.

       

      • Assignability
        • You may not assign, sub-licence or otherwise transfer any of your rights under these Terms.
      • Severability
        • If any provision of these Terms is found to be invalid, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect.

       

      • Waiver
        • Failure by the Company to exercise any right or remedy under these Terms does not constitute a waiver of that right or remedy.
      • Force Majeure
        • The Company shall have no liability to you for any interruption or delay in access to the Site irrespective of the cause.

       

      • Entire Agreement
        • These Terms and any revision thereof constitute the entire agreement between the Company and you with respect to the subject matter hereof and supersedes and replaces all prior or contemporaneous understandings or agreements written or oral regarding such subject matter.
      • Unauthorized Access and Notification
        • You are responsible for the use of the Site and for preventing any unauthorised use of your registration. You are under an obligation to keep your password strictly confidential. If you believe that there has been any breach of security such as the disclosure, theft or unauthorised use of your user name and password, you must notify the Company immediately at [email protected].. The Company disclaims all liabilities in respect of any such unauthorized access or use.

       

      • Contacting the Company

      If users have any questions or clarifications about the Terms or the Privacy Policy, the practices of the Company or their dealings with the Company, please contact the company.

      Privacy Policy

      • This policy covers how Kalchuri Consultancy services Pvt Ltd, WavesInternet,  Kconnect Fiber ("Company") treats personal information that the Company collects and receives, including information related to your past use of the Company's products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number etc.

      Information Collection and Use

      General

      • The Company collects personal information when you register with the Company , when you use the Company products or services, when you visit the Company pages or the pages of certain partners of the Company. The Company may combine information about you that we have with information we obtain from business partners or other companies. The Company shall have the right pass on the same to its business associates, franchisees without referring the same to you.
      • When you register we ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, and personal interests. Once you register with the Company and sign in to our services, you become our valued customer.
      • The Company collects information about your transactions with us and with some of our business partners, including information about your use of products and services that we offer.
      • The Company can use information for the following general purposes: to customize the advertising and content you see, fulfill your requests for products and services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients.

      Information Sharing and Disclosure

      • The Company may share personal information about you with other people under the following circumstances:
        • We provide the information to trusted partners who work on behalf of or with the Company under confidentiality agreements. These companies may use your personal information to help the Company communicate with you about offers from the Company and our marketing partners.
        • We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of the Company's terms of use, or as otherwise required by law.
        • We transfer information about you if the Company is acquired by or merged with another company under a different management. In this event, the Company will notify you before information about you is transferred and becomes subject to a different privacy policy.
      • The Company plans to display targeted advertisements based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria - for example, women ages 18-24 from a particular geographic area.
        • The Company will not provide any personal information to the advertiser when you interact with or view a targeted ad. However, by interacting with or viewing an ad you are consenting to the possibility that the advertiser will make the assumption that you meet the targeting criteria used to display the ad. .
      • The Company works with vendors, partners, advertisers, and service providers in many different industries and categories of business.
      • We reserve the right to send you certain communications relating to the Company's service, such as service announcements, administrative messages and the Company's Newsletter, that are considered part of your account, without offering you the opportunity to opt-out of receiving them..

      Changes to this Privacy Policy
      The Company may update this policy and display the same in their website without notice to you and such posting will be deemed to have been read by you....

      Open Internet Statement

      Kalchuri Consultancy services Pvt Ltd, WavesInternet,  Kconnect Fiber ("Company")  supports the Open Internet, and is committed to offering reliable access services that will allow our customers to take full advantage of all of the lawful content and services available on the Internet. Company  strives to keep its customers and providers of applications, devices and services used by our customers, fully informed of Company’s network operations by taking the following steps:

      Service Access

      No matter which Company Internet service offering you choose, you may access and use the legal content, applications and services of your choice regardless of their source. You may also connect with your choice of technically-compatible devices, so long as they are legal and do not disrupt Company’s networks or harm other users. For more information, you can review our Acceptable Use Policy here.

      Variety of Service Plans

      Company has a variety of service plans to meet your individual needs and budget. We are continually working to develop our services to meet your Internet demands now and in the future. When we offer new online services, we will provide the characteristics, capabilities and terms of such new service offerings to allow you to make knowledgeable choices about which services make the most sense for you. Company will continue to provide you with accurate and relevant information in plain language so you can make informed choices. Information regarding our service plans can be found here.

      Network Management

      Company strives to provide our customers with superior operating speeds. However, because bandwidth is a limited resource, it is essential that Company reasonably manage our network to promote the use and enjoyment of the Internet by all of our customers. Company uses industry-standard methods to allow our customers to get the optimum use from our network, while preventing our customers from being subjected to risks that degrade service. A detailed description of our Network Management Practices can be found here.

      Security

      Company uses industry-standard tools and generally accepted best practices and policies to protect our customers from spam, phishing and other unwanted or harmful online content and activities. More information on  Company’s Security and Privacy Policies is also listed in the Network Management Practices Policy found here.
      All of these factors demonstrate Company’s commitment to providing clear choices and information to our customers and third party providers of edge products.

      Network Management Practices Policy Disclosure

      Company has specific policies and standards regarding our network management practices, performance characteristics, and commercial terms to protect and adequately serve its customers. This information is provided so that Company’s current customers, prospective customers, third-party content providers and other interested parties can make informed choices regarding our Internet access services, and the extent our network management practices may affect those services. Company provides this information not just to meet the requirements under the rules and policies of the Federal Communications Commission, but as a professional standard it works to maintain to best serve our customers.

      Network Management Practices

      The bandwidth and network resources used to deliver our Internet access services are limited and shared among users. In the interest of providing the best online experience possible for all of Company’s customers, Company utilizes reasonable network management practices to respond to situations such as network congestion or excessive users that can unreasonably burden our network and cause service degradation for the majority of users. By engaging in reasonable and responsible network management, Company prevents its customers from being subjected to the negative effects of spam, viruses, security attacks, network congestion, and other risks that threaten to degrade service. The network management practices employed by Company are consistent with industry standards and the rules of the Federal Communications Commission.

      Congestion Management

      It is possible that a relatively small number of customers may place a disproportionate demand on the network bandwidth resources, causing network congestion and an overall degradation in service quality for other end users. For this reason, if Company’s network nears a state of congestion, Company will use congestion management practices to ensure all of Company’s customers retain access to a “fair share” of bandwidth resources. The majority of streaming and downloading – as well as longer-running applications like VoIP, video conferencing and streaming video content – will not exceed the threshold to be eligible for congestion management.
      When Company’s network nears a state of congestion, the congestion management tools, practices and/or software employed by Company will identify segments of the Company network which have a predetermined, aggregated level of bandwidth usage. From there, the congestion management tools will ascertain which customer account in the identified network segment is using a disproportionate share of the bandwidth. The Internet traffic of the identified customer account may be temporarily managed until the period of network congestion passes. Customers whose Internet traffic is temporarily managed by Company will still be able to do anything they want online, and many activities will be unaffected; however, these customers may experience slower downloads and uploads and Internet/website response times. The effects of network management typically will be noticeable only for a brief period of time, if at all.
      Company does not favor, modify, inhibit, rate control or block any specific protocols, protocol ports or fields, or any applications or classes of applications. To the extent that the use of network management practices may affect the performance or other characteristics of Internet service, they are designed to affect all similarly situated customers equally.
      Company has determined that select portions of the network tend to be congested only for small portions of the day, if at all. New network management techniques are constantly being developed on an ongoing basis to address evolving challenges and threats to our network and users.

      Usage Limits

      Company’s Internet service is priced on a flat-fee basis. Company maintains an excessive use policy to address data consumption by customers that is wholly uncharacteristic of a typical user of our network as determined by Company in its sole discretion but which is based on industry standards. Excessive usage is dependent on a number of factors, such as overall usage, the time of day, the number of applications a customer is running, and how congested the local network may be running at that particular time. Company will also monitor the total bandwidth used by a customer on a daily basis and if it exceeds 10 gigabytes, the customer’s download and upload speeds may be compromised for a short period if congestion is determined to be caused to the system by that customer’s usage. However, any such compromises are discontinued by no later than the end of that day and the measurement of usage begins anew the following day. Common activities include numerous or continuous bulk transfers of files and other high capacity traffic using file transfer protocol (“FTP”), peer-to-peer applications, and newsgroups which result in excessive data consumption. Because it is using state-of-the-art technology, a customer’s usage and the response to the system’s needs are both being measured in real time, severely limiting when network congestion techniques must be implemented.
      Company does charge end users an additional usage-based fee for exceeding the monthly data (usage) limits of their Internet service plan. For additional information on Company’s fee schedule for additional network services.

       

      Device Attachment Rules

       

      Many devices are approved on our network. In order for a device to be approved for use, the device must conform to publicly available industry standards, including UL certification and FCC Certification, and be non-harmful to Company’s network.

       

      Security

       

      Company uses industry standard tools and generally accepted best practices and policies to protect our customers from spam, phishing, and other unwanted or harmful online content and activities. In the instances where these tools and policies identify online content as harmful or unwanted, the content may be prevented from reaching customers, or customers may be permitted to identify or inspect content to determine if it is harmful or unwanted. Company conducts several security initiatives by blocking a limited number of ports that are commonly used to send spam, launch malicious attacks, or steal a customers’s information. We limit the number of login, SMTP, DNS, and DHCP transactions per second (at levels far above “normal” rates) that customers can send to our servers in order to protect them from Denial of Service (DoS) attacks.
      Network management tools and techniques may also be employed to allow Company to comply with various legal requirements, including, but not limited to, providing proper assistance to law enforcement, national security, emergency response and disaster relief agencies.

       

      Performance Characteristics

       

      Company offers broadband Internet access service via wireless microwave technology. The advertised speed of Company’s Internet service is the maximum speed achievable with the technology utilized by Company. Actual speeds may vary and are not guaranteed. While the maximum advertised speed is attainable for end users, several factors affect the actual speed of Company’s Internet service offerings, including, but not limited to:

       

      1. The Customer’s Computer. The end user’s computer, including its age, memory, processing capability, operating system, the number of applications running simultaneously, and the presence of any adware or viruses. All of these factors have an effect on our computer’s ability to communicate with the Internet and can be improved by adding the amount of RAM in your computer and using the most up-to-date operating systems available.
      2. The Customer’s Modem. The connection between a customer’s computer and modem, which can be limited if depending on the model and configuration of the router in addition to the quality of the Ethernet cable and duplex settings of the Ethernet ports on your equipment.
      3. Distance of travel. The distance between a customer’s computer and its final destination on the Internet, including proximity to Company’s transmitting location being accessed by the user, and the number and quality of the networks of various operators in the transmission path as a customer’s connection may traverse multiple providers before reaching its destination.
      4. Many Users on One Site. If there are a large number of visitors accessing a site at the same time, your connection will be affected.
      5. Gating speeds by a website. In order to control traffic or performance, many websites limit the speeds at which a visitor can download from their site.
        Based on internal testing, the peak upload and download speeds are 10 Mbps/4 Mbps during peak usage periods.

      Specialized Services

       

      The Federal Communications Commission distinguishes between our mass market retail broadband Internet access services and ”specialized services” that share capacity with our broadband Internet access services over our last-mile facilities. Examples of such services may include our Voice over IP phone (“VoIP”) service which shares bandwidth with our Internet access service and because of its nature sometimes receives network priority. It is possible that increased use of our VoIP service may temporarily impact our broadband Internet access service at particular times. Company routinely monitors how all of its services use bandwidth to minimize any impact on use of our broadband Internet access service.

       

      Pricing

       

      In order to meet the usage and budgetary needs of all of our customers, Company offers a wide selection of broadband Internet access plan options, including promotional offerings, bundled service choices, and a la carte alternatives. To see Company’s current promotions and pricing on broadband Internet access service, please visit our website www.wavesinternet.co.in, or call 7080305305 to speak with a customer service representative.

       

      Privacy Policy

       

      Company affords full access to all lawful content, services and applications available on the Internet and does not routinely monitor, inspect or store the network activity and traffic of its Internet service users. However, Company reserves the right to monitor bandwidth, usage, transmissions and content for purposes of protecting the integrity of the network and Company’s Internet access service through reasonable network management practices. Company may collect equipment information to identify the equipment customer is using on the network, including, but not limited to: equipment type, serial number, settings, configuration and software. Company may also collect performance information to examine the operation of the equipment, services and applications the customer may use on the network, including, but not limited to: IP addresses, URLs, data transmission rates and latencies, location information, security characteristics, and information about the amount of bandwidth and other network resources customer is using in connections with uploading, downloading or streaming data to and from the Internet. Network traffic, activity, performance information, and equipment information monitored or collected by Company is done so for the sole purpose of reasonable network management purposes. Company is required to comply with relevant laws, regulations and judicial orders. Information covered under this Privacy Policy, as well as other categories of information, may be disclosed to third parties if Company determines, in its sole discretion, that such a disclosure is necessary or required. Company may also disclose this information if, in its sole discretion, such a disclosure is necessary or required to protect our interests or the interests of our customers. Company may also disclose this information in connection with the sale of our business.
      The Company’s network management practices as discussed herein are intended solely to provide the best online experience possible for all of Company’s customers by safeguarding our network and its users from spam, viruses, phishing, and other unwanted or harmful online content and activities. Company’s network management practices are not intended, nor implemented, to block consumers from accessing the content and applications of their choice, deprive consumers of their entitlement to competition, or discriminate against or in favor of certain network traffic. End users with questions, concerns or complaints regarding Company’s network management practices are encouraged to contact Company for issue resolution.

       

      Additional Disclaimers

       

      The Open Internet Rules, as adopted, and Company’s Network Management Practices Policy are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet access service providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of providers, rights holders, and end users. Furthermore, the Open Internet Rules, as adopted, and Company’s Network Management Practices Policy do not prohibit Company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content.

       

      Acceptable Use Policy

       

      In order to provide superior customer service with a no-nonsense commitment to customer satisfaction and to insure the integrity of your use of Company’s services, we have adopted an “Acceptable Use Policy” for Company customers. Please read this Acceptable Use Policy prior to accessing Company. By accessing and using Company, you agree to the terms and conditions of this Acceptable Use Policy. Company reserves the right to immediately terminate your account, without notice and at our sole discretion, if you or any others who use your account violate this Acceptable Use Policy. Company also reserves the right to immediately remove any material or information, which violates this Acceptable Use Policy for any reason, at our sole discretion without prior notice.

       

      1. NO ILLEGAL OR FRAUDULENT USE

       

      You agree that you will not use, nor allow others to use, Company’s services to violate any applicable federal, state, local or international laws. You agree that you will not use, nor allow others to use, Company’s services to commit a crime or fraud, or to plan, encourage or help others to commit a crime or fraud, including but not limited to, engaging in a pyramid scheme, a ponzi scheme or sending chain letters.

       

      2. FOR RESIDENTIAL USERS – NO COMMERCIAL USE

       

      Company’s service is designed for personal and family use within a single household. You agree that you will not use, nor allow others to use, Company’s service to operate any type of business or commercial enterprise. You may set up one (1) Web page per account for personal use using www.wavesintrernet.co.in, but you may not establish a web page using a server located at your home. You agree that you will not use, nor allow others to use, your home computer as a Web Server, FTP Server, LE server or game server, or to run any other server applications.

       

      3. FOR BUSINESS USERS – NO COMMERCIAL USE

       

      You agree that you will use Company’s service strictly to operate your business or commercial enterprise pursuant to the terms of your service Agreement. You may set up one (1) Web page per account for personal use using www.wavesinternet.co.in, but you may not establish a web page using a server located at your business. You agree that you will not use, nor allow others to use, your business account as a Web Server, FTP Server, le server or game server, or to run any other server applications.

       

      4. NO EXCESSIVE USE OF BANDWIDTH

       

      If we determine, at our sole discretion, that you are using an excessive amount of bandwidth, we may terminate your account at any time and without notice, or require you to upgrade your service level and pay additional fees in accordance with our Pricing Structure.

       

      5. NO “SPAMMING”

       

      You agree that you will not use, nor allow others to use, Company to send unsolicited advertising (including but not limited to mass or bulk e-mail), promotional materials or other forms of solicitation (“spamming”). We reserve the right, in our sole discretion, to determine whether such posting or transmission constitutes an advertisement, promotional material or any other form of solicitation.

       

      6. NO COPYRIGHT OR TRADEMARK INFRINGEMENT

       

      You agree that you will not use, nor allow others to use, Company to send or receive any information which infringes the patents, trademarks, copyrights, trade secrets or proprietary rights of any other person or entity. This includes, but is not limited to digitization of music, movies, photographs or other copyrighted materials or software. Company reserves the right to terminate your account at any time and without notice if it determines that piracy of any protected material has occurred.

       

      7. NO SYSTEM DISRUPTION

       

      You agree that you will not use, nor allow others to use, Company’s service to disrupt our network or computer equipment owned by other Company customers. You also agree that you will not use, nor allow others to use, Company’s service to disrupt other Internet Service Providers or services, including but not limited to, by e-mail bombing or the use of mass mailing programs.

       

      8. NO “HACKING”

       

      You agree that you will not use, nor allow others to use, Company’s service to access the accounts of others or to attempt to penetrate security measures of Company or other computer systems (“hacking”) or to cause a disruption of service to other on-line users. You agree that you will not use, nor allow others to use, tools designed for compromising network security, such as password guessing programs, cracking tools, packet sniffers or network probing tools.

       

      9. NO THREATS OR HARASSMENT

       

      You agree that you will not use, nor allow others to use, Company’s service to transmit any material that threatens or encourages bodily harm or destruction of property or which harasses, abuses, defames or invades the privacy of any other person or entity.

       

      10. NO HARM TO MINORS

       

      You agree that you will not use, nor allow others to use, Company’s service to harm or attempt to harm a minor, including but not limited to, using Company’s service to send pornographic, obscene or profane materials.

       

      11. NO IMPERSONATION OR FORGERY

       

      You agree that you will not, nor allow others to, impersonate another user, falsify one’s user name, age or identity in e-mail or in any post or transmission to any newsgroup or mailing list or other similar groups or lists. You agree that you will not, nor allow others to, forge any message header of any electronic transmission, originating or passing through Company’s network.

       

      12. NO ABUSE OF NEWSGROUPS

       

      You agree that you will not, nor allow others , to post a similar item to more than three (3) newsgroups or mailing lists. You agree that you will not, nor allow others, to post or transmit any private, third party e-mail to any newsgroup or mailing list without the explicit approval of the sender.

       

      13. NO “VIRUSES”

       

      You agree that you will not use, nor allow others to use, Company’s service to intentionally transmit computer “viruses, worms, Trojan horses” or other harmful software programs and that you will use your best efforts to prevent the unintentional transmission of such viruses or other harmful software.

       

      14. EARLY TERMINATION FEE

       

      customer entered into a service agreement with Company for broadband Internet access service for a one Year service term, and customer desires to terminate the service agreement prior to the expiration of that term, Company may charge a reasonable early termination fee.

       

      15. COMPANY’S RIGHT TO TERMINATE

       

      Company reserves the right to terminate your account at any time and without notice if it determines that any such abuse of its system or violation of law has occurred.

       

      16. REVISIONS TO POLICY

       

      Company reserves the right to update or modify this Acceptable Use Policy at any time upon thirty (30) days prior written notice. Notice of modifications to this Acceptable Use Policy may be given by posting such changes to the Company homepage (http://www.wavesinternet.co.in), or by electronic mail.

       

      Privacy Policy

       

      What information do we collect?


      We collect information from you when you subscribe to our newsletter or fill out a form.
      When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address or mailing address. You may, however, visit our site anonymously.


      What do we use your information for?


      Any of the information we collect from you may be used in one of the following ways:


      ; To improve customer service


      (your information helps us to more effectively respond to your customer service requests and support needs)


      ; To process transactions


      Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.


      ; To administer a contest, promotion, survey or other site feature


      ; To send periodic emails


      The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.


      How do we protect your information?


      We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.


      Do we use cookies?


      We do not use cookies.


      Do we disclose any information to outside parties?


      We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


      Third party links


      Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


      Online Privacy Policy Only


      This online privacy policy applies only to information collected through our website and not to information collected offline.


      Your Consent
      By using our site and services, you consent to our privacy policy.


      Changes to our Privacy Policy
      If we decide to change our privacy policy, we will post those changes on this page.

       

      Customer Proprietary Network Information

       

      This communication is provided in accordance with Department Of Telecommunications. Customer Proprietary Network Information or CPNI is information that Company and other telecommunications carriers obtain when providing your telecommunications services to you. CPNI relates to the quantity, technical configuration, type, destination, location, and amount of use of a telecommunications service, as well as information contained in bills pertaining telephone service.


      We may use your CPNI to offer you additional services of the type you already purchase from us, including products and services, packages, discounts, and promotions. Company does not sell CPNI to unaffiliated third parties.


      If you elect to let Company use confidential service-related information for this purpose, we may also share the information with our Company affiliates, agents, or other related entities for the limited purpose of providing you with the most efficient and beneficial communications services possible and only after confidentiality conditions are in place.
      Company is required by federal law to protect the confidentiality of CPNI. We employ policies and technological security measures to safeguard the CPNI of our customers.
      You have the right to restrict Company’s use of your CPNI. Your decision to restrict our use of CPNI will not affect the service(s) you receive from Company. If you wish to restrict Company’s use of your CPNI, please notify Company via USPS or via email at the addresses below. You may change your decision at any time. Any decision to approve or disapprove use of CPNI remains valid until you affirmatively change your approval status.

       

      Billing Policies and Procedures

       

      1. BILLING CYCLES

      Company bills for services on a calendar month basis, (the 1st through the end of month), for the current month.

       

      2. PAYMENTS

      Payment for services is due on the 1st day of each month, unless automatic payment is elected. Automatic payments are processed on the 1st of the month for the current month.

       

      3. BILLING METHODS and FEES

       

      Company offers email invoicing and paper invoicing. Fees for each method are as follows:

      • Email Invoicing – Free
      • Paper Invoicing via Rs.50/month

      Company offers several payment methods. Those methods and the associated fees are as follows:

      • ACH Automatic Payment – Free
      • Credit/Debit Card Automatic Payment – Rs.50/month
      • Online Payment – Rs.50/month
      • UPI – Free

      Walk-in at Local Office – Free – at our office.

       

      4. LATE FEES

      Customers are assessed a late fee of Rs50/- for outstanding balances not paid by the 10th of the month.

       

      5. NON-PAYMENT

      Customer accounts with a balance that is more than one month past due may have their service temporarily suspended. Once service is suspended for nonpayment, customers are able to have service reinstated with full payment of the past due balance on the account. For immediate reinstatement of service without Company intervention, customers are able to make a payment using the Company payment portal. Customers may also use one of the other payment methods offered by Company (listed under BILLING METHODS and FEES), but reinstatement could be delayed due to the processing schedule.
      Customer accounts with a balance that is more than two months past due may have their service disconnected. Upon disconnection, the customer must contact the office to restore service. Without payment of the full past due balance and other applicable charges, Company may schedule a technician to recover equipment owned by Company from the customer. Upon disconnect, the customer will be charged for any unrecovered Company equipment and early termination fees, when applicable.

       

      6. SERVICE/PAYMENT TERMS

      Payments are non-refundable and there are no refunds or credit for partially used service periods. After the initial term of the agreement is over, the customer may cancel the service for a period up to the last day of the service period prior to cancellation. Cancellation will then be effective at the end of that current billing period. Any request for cancellation after the beginning of a service period will be effective at the end of that service period. If possible, service will continue to be provided at the location ordered or, if the customer moves, to their new location, if it is in a Company service area (subject to any installation charges). If the customer has prepaid for services for any period of time, the service will be considered paid in full and payment is non-refundable. In the event that any check tendered by the customer is returned for any reason, or any credit/debit card or automatic withdrawal from checking or savings, e-check or check-by-phone is declined, Company may assess a fee of Rs. 500.00 to the customer.

       

      7. UNRETURNED EQUIPMENT

      If Company is unable to recover any Company-owned equipment when a customer cancels service, is disconnected for non-payment, or for any other reason, the customer will be billed for all such equipment and collection efforts.

       

      8. FEES

      • Late Fees Rs.50.00
      • Reconnection Fee Rs500.00
      • Early Termination Fee Rs.1500.00 or the remainder of your contract balance, whichever is less
      • Transfer of Service Rs.500.00
      • Service Call Fee Rs500.00
      • Returned Payment Fee Rs500.00
      • Unrecovered Equipment Charges will vary depending on equipment
      • Money Due at Install Installation/activation fee and work order total

      Contact Us

      If you have any questions regarding Company’s Network Management Practices Policy or would like to file a complaint with Company regarding its network management practices, please contact Company by telephone, e-mail or mail at:
      Kalchuri Consultancy Services Pvt Ltd,
      239/1A, Civil Lines, Jhansi UP 284001
      Call- 708030305
      www.wavesinternet.co.in